{"id":1245,"date":"2026-06-26T17:56:05","date_gmt":"2026-06-26T15:56:05","guid":{"rendered":"https:\/\/immersive-normandy.com\/?page_id=1245"},"modified":"2026-06-26T17:58:50","modified_gmt":"2026-06-26T15:58:50","slug":"conditions-generales-de-vente","status":"publish","type":"page","link":"https:\/\/immersive-normandy.com\/us\/conditions-generales-de-vente\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales de vente"},"content":{"rendered":"

[et_pb_section fb_built=\u00a0\u00bb1″ admin_label=\u00a0\u00bbsection\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbrow\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Conditions commerciales<\/strong><\/h1>\n

IMMERSIVE NORMANDY Tours – Mathilde LEGOUPIL
Guide conf\u00e9renci\u00e8re cart\u00e9e – Chauffeur Guide
Carte professionnelle N\u00b0 GC 21-14-005P<\/p>\n

SARL au capital de 1500\u20ac | RCS CAEN 984 317 982 00010 | TVA intracommunautaire : FR30 984317982<\/p>\n

Nature de la prestation<\/h2>\n

Visites guid\u00e9es en fran\u00e7ais et en anglais pour groupes et individuels.
Pour des raisons de qualit\u00e9 et de confort, le guide ne peut prendre en charge un groupe de plus de 40 personnes (ou moins selon les sites visit\u00e9s).
Les r\u00e9servations et r\u00e8glements des prestations annexes (mus\u00e9es, ch\u00e2teaux, restaurants, etc.) sont \u00e0 effectuer directement par le client.
Les repas du guide ne sont pas inclus dans le tarif de la visite (pour les journ\u00e9es compl\u00e8tes) et restent \u00e0 la charge du client.
Des frais de transport peuvent s\u2019appliquer en fonction des d\u00e9placements :
0,80 \u20ac\/km pour les d\u00e9placements du guide (visite guid\u00e9e seule) et de 1,30 \u20ac\/km \u00e0 1,50 \u20ac\/km pour les prestations en chauffeur-guide.<\/p>\n

Responsabilit\u00e9 & assurance<\/h2>\n

Le guide est couvert par une assurance responsabilit\u00e9 civile professionnelle (RC Pro) sous le num\u00e9ro de contrat 315710112000 aupr\u00e8s de Gan Assurances.
Le guide ne pourra \u00eatre tenu responsable des incidents r\u00e9sultant de circonstances ind\u00e9pendantes de sa volont\u00e9.<\/p>\n

Force majeure<\/h2>\n

Le guide ne pourra \u00eatre tenu responsable de l\u2019inex\u00e9cution de la prestation en cas de force majeure, incluant notamment : gr\u00e8ves, conditions m\u00e9t\u00e9orologiques extr\u00eames, catastrophes naturelles, fermeture de sites ou tout \u00e9v\u00e9nement ext\u00e9rieur ind\u00e9pendant de sa volont\u00e9.
En cas de conditions m\u00e9t\u00e9orologiques dangereuses (temp\u00eate, canicule, crues ou toute situation pr\u00e9sentant un risque pour la s\u00e9curit\u00e9), le guide se r\u00e9serve le droit d\u2019annuler ou d\u2019adapter la visite.
Dans la mesure du possible, des solutions alternatives (report ou modification de l\u2019itin\u00e9raire) seront propos\u00e9es.<\/p>\n

Conditions d\u2019annulation<\/h2>\n

En cas d\u2019annulation moins de 48 heures avant le d\u00e9but de la prestation, 100 % du montant de la visite pr\u00e9vu sur le devis est d\u00fb.
En cas d\u2019annulation dans les deux semaines pr\u00e9c\u00e9dant la visite, 50 % du montant pr\u00e9vu sur le devis est d\u00fb.
Pour toute autre annulation, seuls les arrhes de 30 % restent dus.<\/p>\n

Retard<\/h2>\n

La prestation du guide d\u00e9bute \u00e0 l\u2019heure indiqu\u00e9e sur le devis.
En cas de retard du client, le temps d\u2019attente est d\u00e9duit du temps de visite.
Si l\u2019attente d\u00e9passe une heure, le contrat est consid\u00e9r\u00e9 comme annul\u00e9 \u00e0 l\u2019initiative du client et la totalit\u00e9 de la prestation pr\u00e9vue sur le devis est due.<\/p>\n

R\u00e9servation<\/h2>\n

Une fois la demande de r\u00e9servation effectu\u00e9e, un devis est envoy\u00e9 au client.
Celui-ci doit \u00eatre retourn\u00e9 sign\u00e9 avec la mention \u00ab bon pour accord \u00bb dans un d\u00e9lai de 30 jours \u00e0 compter de sa date d\u2019\u00e9mission, par email \u00e0 :
visites@immersive-normandy.com ou par courrier.
En cas de r\u00e9servation de derni\u00e8re minute, sans confirmation 24 heures avant la prestation, la r\u00e9servation est annul\u00e9e.
La r\u00e9servation ne devient effective qu\u2019\u00e0 r\u00e9ception du devis sign\u00e9.
Apr\u00e8s confirmation, le client s\u2019engage \u00e0 verser des arrhes de 30 % du montant total pr\u00e9vu sur le devis (sauf r\u00e9servation Pass Culture).
La signature du devis vaut engagement contractuel et implique l\u2019acceptation des pr\u00e9sentes conditions.<\/p>\n

Paiement & facturation<\/h2>\n

Le r\u00e8glement peut s\u2019effectuer : par virement bancaire, via un lien de paiement par carte bancaire (disponible sur demande), ou le jour de la visite directement aupr\u00e8s du guide (esp\u00e8ces ou carte bancaire).
Un paiement par virement apr\u00e8s la visite est \u00e9galement possible.
Coordonn\u00e9es bancaires : IBAN : FR7616606030118489268497884 BIC : AGRIFRPP866
NB : Pour les paiements effectu\u00e9s depuis l\u2019\u00e9tranger (hors zone euro), les frais bancaires sont \u00e0 la charge du client.
Apr\u00e8s r\u00e9ception du paiement et r\u00e9alisation de la prestation, une facture acquitt\u00e9e est \u00e9mise.
Retard de paiement (clients professionnels)
Conform\u00e9ment \u00e0 l\u2019article L441-10 du Code de commerce, tout retard de paiement entra\u00eene l\u2019application automatique de p\u00e9nalit\u00e9s de retard calcul\u00e9es au taux l\u00e9gal en vigueur.
Une indemnit\u00e9 forfaitaire de 40 \u20ac pour frais de recouvrement est \u00e9galement due par les clients professionnels, conform\u00e9ment \u00e0 l\u2019article D441-5 du Code de commerce.<\/p>\n

TVA & fiscalit\u00e9<\/h2>\n

Les prix sont exprim\u00e9s hors TVA lorsque celle-ci n\u2019est pas applicable.
Pour les prestations fournies \u00e0 des clients professionnels \u00e9tablis hors de France, la TVA n\u2019est pas applicable conform\u00e9ment \u00e0 l\u2019article 259-1 du Code g\u00e9n\u00e9ral des imp\u00f4ts.
Droit applicable & juridiction comp\u00e9tente
Les pr\u00e9sentes conditions sont r\u00e9gies par le droit fran\u00e7ais.
En cas de litige, et \u00e0 d\u00e9faut de r\u00e9solution amiable, les tribunaux comp\u00e9tents de Caen sont seuls comp\u00e9tents.<\/p>\n

Bon d\u00e9roulement de la visite<\/h2>\n

Les personnes encadrant le groupe (enseignants, parents, accompagnateurs, etc.) sont responsables du confort, de la s\u00e9curit\u00e9 et, le cas \u00e9ch\u00e9ant, de la
discipline du groupe, afin de permettre au guide de se concentrer pleinement sur la visite.<\/p>\n

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Conditions commerciales IMMERSIVE NORMANDY Tours – Mathilde LEGOUPILGuide conf\u00e9renci\u00e8re cart\u00e9e – Chauffeur GuideCarte professionnelle N\u00b0 GC 21-14-005P SARL au capital de 1500\u20ac | RCS CAEN 984 317 982 00010 | TVA intracommunautaire : FR30 984317982 Nature de la prestation Visites guid\u00e9es en fran\u00e7ais et en anglais pour groupes et individuels.Pour des raisons de qualit\u00e9 et […]<\/p>\n","protected":false},"author":1,"featured_media":15,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"dipi_cpt_category":[],"class_list":["post-1245","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nConditions g\u00e9n\u00e9rales de vente - IMMERSIVE NORMANDY TOURS<\/title>\n<meta name=\"description\" content=\"Je m'appelle Mathilde et je suis votre guide touristique en Normandie. 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